Privacy Policy

Last updated: August 18, 2026

ORALABX is an oral care OEM/ODM business division of Fuzhou Ruiqi Import & Export Co., Ltd. (“ORALABX,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit oralabx.com, submit an inquiry, request samples or quotations, or otherwise communicate with us regarding our OEM, ODM, private-label, and related manufacturing services.

1. Scope

This Privacy Policy applies to personal information collected through:

• the ORALABX website;
• inquiry, contact, and project submission forms;
• email and other business communications initiated through or in connection with the website; and
• website analytics and measurement technologies.

This website is intended primarily for businesses, professional buyers, brand owners, distributors, dental professionals, and other commercial users. It is not directed to children.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Business and Contact Information

This may include:

• name and job title;
• company or organization name;
• business email address;
• telephone number;
• country or market; and
• other contact information you voluntarily provide.

Project and Commercial Information

When you contact us regarding a manufacturing project, we may collect information such as:

• product category and project requirements;
• formulation or ingredient requirements;
• packaging requirements;
• target market;
• estimated order volume;
• launch timeline;
• regulatory or documentation requirements;
• sample, quotation, or development requests; and
• subsequent project correspondence and commercial discussions.

Please do not submit confidential formulas, trade secrets, or other highly sensitive proprietary information through general website forms unless appropriate confidentiality arrangements are already in place.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• browser and device information;
• operating system;
• referring pages or sources;
• pages visited and interaction data;
• approximate geographic information derived from technical data; and
• cookie or similar technology identifiers, where permitted.

The availability and extent of analytics or advertising data collection may depend on your cookie choices.

3. How We Use Personal Information

We may use personal information to:

• respond to inquiries and communicate with prospective or existing customers;
• evaluate OEM/ODM project feasibility and commercial fit;
• prepare quotations, proposals, sample arrangements, and project recommendations;
• coordinate product development, packaging, testing, regulatory documentation, production, or logistics where relevant;
• maintain records of business communications and project history;
• operate, secure, troubleshoot, and improve our website;
• understand website traffic and how visitors use our content;
• measure the effectiveness of marketing and business-development activities, where permitted;
• prevent fraud, abuse, or security incidents;
• establish, exercise, or defend legal claims; and
• comply with applicable legal, regulatory, accounting, or contractual obligations.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process personal information on one or more of the following grounds:

Legitimate interests. We may process information where reasonably necessary to respond to business inquiries, evaluate prospective projects, manage B2B relationships, operate and secure our website, and improve our services, provided those interests are not overridden by your applicable privacy rights.

Contractual necessity. We may process information when necessary to take steps at your request before entering into a commercial agreement or to perform obligations under an existing agreement.

Consent. We rely on consent where required, including for certain non-essential cookies, analytics, advertising, or similar technologies. Where processing is based on consent, you may withdraw that consent at any time.

Legal obligations. We may process information when necessary to comply with applicable laws, regulations, lawful requests, or record-keeping requirements.

5. Cookies, Analytics and Measurement

We use cookies and similar technologies for essential website functions and, subject to your choices and applicable law, for analytics and marketing measurement.

Our website may use services such as Google Analytics, Google Ads measurement technologies, and Microsoft Clarity to help us understand website usage, measure performance, and improve our website and marketing activities.

Where required, non-essential cookies and related technologies are subject to your consent choices. You may accept, reject, or manage non-essential cookies through our cookie consent controls.

For more information, please see our Cookie Policy.

6. Sharing and Service Providers

We do not disclose personal information except where reasonably necessary for the purposes described in this Privacy Policy.

Information may be shared with categories of recipients such as:

• website hosting, infrastructure, security, and technical service providers;
• analytics and measurement providers;
• email and communications service providers;
• professional advisers where necessary;
• logistics, testing, regulatory, manufacturing, or other project-related service providers where necessary to evaluate or perform a requested project; and
• governmental, regulatory, judicial, or law-enforcement authorities where disclosure is legally required.

Service providers may process information only to the extent necessary to provide the relevant services or fulfill the applicable business purpose.

We may also disclose information where necessary to protect our legal rights, investigate misuse or security incidents, or comply with applicable law.

7. International Data Transfers

ORALABX operates internationally and is based in China. If you contact us from another country, your information may be transferred to, accessed from, or processed in China or other countries in which our relevant service providers operate.

Where applicable law requires safeguards for international transfers, we take reasonable steps to use appropriate contractual, organizational, or other legally recognized safeguards.

You may contact us if you require further information about the safeguards applicable to a particular transfer.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, contractual, legal, accounting, dispute-resolution, and compliance purposes.

Retention periods may vary according to the nature of the information and the relationship involved. For example:

• inquiry and project correspondence may be retained while a project or prospective business relationship remains relevant;
• contractual and transaction records may be retained for the period required by applicable legal, accounting, or contractual obligations; and
• analytics and cookie-related information is retained according to the applicable technology, consent settings, and service-provider configuration.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of certain processing;
• object to certain processing based on legitimate interests;
• receive certain information in a portable format where the right to data portability applies; and
• withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may also have the right to lodge a complaint with the competent data protection or privacy supervisory authority in your jurisdiction.

Where applicable, you have the right to object to processing of your personal information based on our legitimate interests.

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before completing certain requests.

10. Cookie Choices and Withdrawal of Consent

You can accept or reject non-essential cookies when the cookie banner is presented.

Where available, you may also modify your cookie preferences through our cookie consent controls or through your browser settings. Rejecting non-essential cookies does not prevent you from accessing the core content and inquiry functions of our website.

For additional information about the cookies and technologies we use, please see our Cookie Policy.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.

12. Automated Decision-Making

We do not use website visitor or inquiry information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

13. Children’s Privacy

Our website and services are intended for business and professional users and are not directed to children.

We do not knowingly seek to collect personal information from children through this website.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices, security, or content of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies, or applicable legal requirements.

The “Last updated” date at the top of this page indicates when this Privacy Policy was most recently revised.

16. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

ORALABX
A business division of Fuzhou Ruiqi Import & Export Co., Ltd.
Room 1813, Sunshine City Century Plaza
No. 136 Rujiang East Road, Mawei District
Fuzhou, Fujian 350015, China

Email: peter@oralabx.com
Telephone: +86 591 8387 8783